Delight! Delight! Delight! The Value of Your Customer Centric Approach
In the latest of our Move Your Business Forward Podcast series, Rob Boll, founder of Evoke Management and CEO at International Leaders UK, is joined by Part-time Director at Evoke, Dave Mutton, to discuss customer centricity for your business.
In this episode, Dave talks about how to identify ways to improve customer experience in different business models and examples that businesses could change very little, but delight a customer's overall experience in the transaction. Pulling examples from successful and well-known business entrepreneurs like Richard Branson and Jeff Bezos, Dave gives us a true insight into the Customer Experience sector in business.